bom segue ae o chat com o BB.com... infelizmente logo na minha 1a compra la desde o dia 03/01 e ate agora nada.. dizem que esta na receita, e só da refund/reembolso se o produto voltar pra lá... é galera tenho diversos amigos que pedem em varios sites que estão num atraso grande fora do comum, eu na boa, não tenho coração forte pra ficar comprando no escuro sem saber se recebo ou se ate receber ja nao estou na 3a idade..
Chat Transcript
Please wait while we find an agent to assist you...
You have been connected to Titan Tony.
rodrigo oficiati: hi
Titan Tony: Thank you for choosing Bodybuilding.com. My name is Titan Tony. How may I assist you today?
rodrigo oficiati: i need the delivery partner number to track my order, im waiting since january 06 and i didint received so far
Titan Tony: Does it say on the DHL tracking?
rodrigo oficiati: GM555318098300322350
rodrigo oficiati: 1/6/2012 11:59 PM PT Carson, CA PROCESSING COMPLETED AT ORIGIN
1/6/2012 10:01 AM PT Carson, CA PROCESSED
1/5/2012 11:21 AM PT Carson, CA ARRIVAL ORIGIN DHL GLOBAL MAIL FACILITY
rodrigo oficiati: since 01/06 the message dont upgrade
Titan Tony: Thank you
Titan Tony: THis means it has not cleared
rodrigo oficiati: how that means not clear?
Titan Tony: It would say it has cleared customs
rodrigo oficiati: but is normal delayed 60 days to receive?
Titan Tony: All depends on customs
rodrigo oficiati: understand, but qith delivery partner number i could track if it stoped there
rodrigo oficiati: BB dont have that number?
Titan Tony: No we do not
Titan Tony: not until it clears customs
rodrigo oficiati: ok Tony, thanks for the explanation, i will wait more 15 days, if i dont receive, can i get refund?
Titan Tony: We do not offer refunds unless the product is returned
rodrigo oficiati: ok so, i´ll wait more.... thanks again